The Cloud Service desk is the first point of contact for all support requests from channel partners and Managed Services customers, including Office365 and Cloud products/services. The team provides incident break/fix and guidance on M365 products (i.e. Email, Office, SharePoint, OneDrive etc), Azure and Business Applications. Service requests are raised and updated within the ticketing system.
Tier 2 team members will be expected to carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. The team is responsible for every step from diagnosis to resolution whilst ensuring that SLAs are met, and affected users are informed of updates. Westcoast offer a wide range of paid for services and third-party products. Full training on these products and services is provided.
The candidate must meet the following criteria:
The day-to-day responsibilities will be:
A successful candidate will be keen to adopt new skills both and self-motivated to educate themselves further, and in return will receive structured support towards development (including certifications), career progression and exposure to a vast array of skills and products.
If you think you’ve got what it takes to join us then please send your CV with a cover letter stating your salary requirements to recruitment@westcoast.co.uk
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