The Westcoast Cloud methodology

Over the years, we’ve built a flexible approach that’s proven to have repeatable, reliable outcomes for our partners.

We’ll help you to become the experts with tools, training and technical support, while guiding you along a 5-step route to shaping your future.

Step One

Smarter discovery

We’ll help you identify the opportunities within your customer base by ensuring you effectively position your services to customers. During this stage we’ll help you to:

  • Ask the right questions about your customers’ current and future needs
  • Choose the most effective mix of tools to meet them
  • Present an appropriate, combined cloud solution that you can justify 

As a Westcoast partner, you’re part of a community. Stay in touch with the network with updates on new products, training sessions and tools through your Westcoast Partner News hub.

Step Two

Smarter Deployment

Creating a targeted, best-in-class solution for the customer is a good start. But deploying projects are a whole new challenge, so we’ll remain available as your partner to help you:

  • Make use of a team with ample experience in deployments of all sizes and complexity
  • Manage migrations effectively while providing extra value through new services and sales offerings
  • Stay current with up-to-date training and insights that help you position your competence, professionalism and effectiveness to customers

Step Three

Sharper applications

Software doesn’t stand still and nor do your customers. As applications from Microsoft and other vendors continue to develop, we’ll ensure you aren’t playing catch-up by providing you clear guidance on:

  • The most relevant and useful innovations and solutions for your customers to make the best of the cloud
  • The added extras, from training to migrations, that make partnering with you special
  • Choosing the vendors and services that complement your deployment

Step Four

Stronger security

Being a trusted cloud partner means being able to put your customers at ease with expertise and excellent service. It also requires putting security first. We’ll help you to pre-empt your clients’ resistance or concerns about change through:

  • Taking a preventative approach to security issues so you’re always a step ahead of any problems
  • Making compliance central to your ongoing strategy and keeping up with regulatory change
  • Protecting your reputation, so your customers are confident and prepared for long-term collaboration

Step Five

Greater support

Strong partnerships don’t end at the point of sale. We make a professional commitment to be there whenever you need us, with 24/7 technical support and guidance, including:
  • A UK-based service team who can be onsite quickly to deal with more complex technical issues
  • Real-world troubleshooting and triage training to equip you for any situation
  • A dedicated Westcoast Cloud Help Centre, providing access to self-help materials and support
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Cloud team members
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End user incidents solved monthly

Our Vendors

We work with some of the very best names in cloud to ensure you can offer your customers the very best too.

Become a CSP partner

License the full range of Microsoft cloud services through our Cloud Solution Provider programme and take advantage of a comprehensive range of additional support services.

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