PUBLISHED: 17 November 2021

Azure Technical Specialist

Department:            Westcoast Cloud

Reports to:                Head of Sales

Location:                   Theale

Hours of Work:        Monday – Friday, 8:45am – 17:45pm

Contract type:          Permanent

About Us

Established in 1984, Westcoast Ltd is a privately held company that distributes leading IT brands such as HP, HPE, Microsoft, Lenovo, Apple and many others to a broad range of resellers, retailers and office product dealers in the UK and beyond.

Since then, we have grown to become the number one UK distributor for many of our vendors and customers and the group employs more than 1,300 people across a number of locations in the UK, Ireland and Europe.

Thanks to the hard work and dedication of everybody at Westcoast the company is flourishing. Our revenues have seen a sharp increase in recent years reaching over £3.2 billion in 2020

We are consistently ranked in the Sunday Times Top Track of the 100 Largest Privately-owned UK Companies, and are now the largest privately-held business in the Thames Valley region as well as the Thames Valley Chamber of Commerce Business of the Year 2018.

Westcoast Cloud has recently won the Cloud Distributor of the Year at the CRN UK Channel Awards

 

The Job Role

Westcoast Cloud are one of the UK and Ireland’s leading indirect CSP distributors. As an early adopter of the Microsoft CSP programme, Westcoast Cloud have been an essential piece of the CSP channel since its inception in the UK and Ireland and have seen our approach of educating and enabling partners to become a huge success. We have grown from 4 to more than 40 staff and we currently provide this service to over 700 partners and hold large market share across all indirect distributors in each of the Microsoft service pillars (Modern Workplace (Office 365), Intelligent Cloud (Azure) and Power Platform (Dynamics)).

We are looking for a Azure Technical Specialist for our Azure partner practice, making this exciting opportunity for the right candidate looking for a move to the value-add cloud distributor space working with our cloud partners primarily in the SMB sector.

 

Job Purpose

As a member of  the azure team, you will work with the team’s azure technical specialists providing guidance to our partners, you will work alongside your commercial lead counterpart, supporting the commercial BDM’s and Partner Engagement Managers to provide the technical sales support on teams video calls, emails, site visits with the partner and their end customer. You will also provide pre-sales support in the form of demos, webinars, teams training sessions to include hands-on demonstrations of implementations, walkthroughs, guided labs.

 

Key Responsibilities

  • Work closely with the whole business to support Azure Growth.
  • Provide pre-sales customer support to aid customers in purchasing a cloud solution.
  • Work with customers to drive usage of all products/services purchased.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Escalate problems to the Tier 3 vendor support when appropriate.
  • Liaise with vendors where necessary in order to resolve vendor-related issues.
  • Monitor progress against customer SLAs to ensure customer service levels are achieved
  • Maintain & develop technical skills/certifications as required.

Key Skills

  • Experience working technically in the IT channel (distributor or reseller)
  • Technical Knowledge of the Azure Platform and associated Services
  • Hands on Azure background essential
  • Solid infrastructure, data centre, networking skills
  • An excellent communication skills
  • Lead our Partner
  • Ability to adapt your approach to support both skilled and unskilled users.
  • Ability to adapt to changing situations with confidence and professionalism.
  • Excellent problem-solving skills, able to learn and apply past experiences to situations.
  • Embraces collaboration and celebrates success.
  • A willingness to learn and committed to your own personal development.

 

What we offer

  • Full training and on-going Learning and Development support, with excellent career progression
  • Learning and Development opportunities with funded NVQ/work-based studies/professional qualifications
  • Employee referral bonus
  • Auto enrolment pension
  • Perkbox – instant access to a wide range of high street, leisure and utility discounts and perks
  • Staff purchases – discounted IT, electronics, mobiles and accessories
  • Eye care scheme
  • Cycle to work scheme
If you are interested in this position, please send your CV with a cover letter stating your salary requirements to martin.calkeld@westcoastcloud.co.uk.

If you think you’ve got what it takes to join us then please send your CV with a cover letter stating your salary requirements to recruitment@westcoastcloud.co.uk