The Westcoast Cloud team
20th May 2021

Let’s talk Teams – taking it to the next level

Add calling and carrier services to Teams

Microsoft Teams is a fantastic communications and collaboration tool, but it hasn’t provided all the calling options that businesses need – until now.

Combining Teams with Westcoast Cloud Voice will give your customers an all-in-one Unified Communications (UC) solution.

We’re talking all the usual Teams features – with the addition of local and national calls, global numbering, and other advanced call-handling capabilities.

In short, more functionality for your customers, and potentially more contract value for you.

Different needs? No problem

You can help your customers deploy Westcoast Cloud Voice in the best way for them with these two easy options:

  •  Teams only – simply add Westcoast Cloud Voice to your customers’ existing Teams accounts. No new hardware, no new software to learn. They’ll be using the same Teams interface, with easy access to those extra functions like global calling and numbering.
  • Hybrid deployment – create a tailored offering with a mix of Teams-only and multi-device UC solutions. Along with the core Teams experience, users will get advanced features like call recording and TLS encryption.

Smart routing? Even better

A key feature of Westcoast Cloud Voice is Call Flow Designer. This is an easy click-and-drag tool that helps customers automate how their calls are routed.

And why not equip them with an interactive virtual attendant too? With the Custom Music on Hold feature, incoming callers will be guided via Interactive Voice Response for a faster and smarter experience.

Can your customers upgrade?

Customers can integrate Westcoast Cloud Voice with Microsoft Teams if they have any of the following licences:

SMBs with 1 to 300 users    Enterprises with 300+ users
Microsoft 365 Business Basic Office 365: E1 / E3 / A1 / A3 / F3
Microsoft 365 Business Standard Microsoft 365: E1 / E3 / E5 / A1 / A3 / F1
Microsoft 365 Business Premium  
Requirements:

The Microsoft ‘Business Voice without Calling Plan’ add-on must be added for each user

Requirements:

Unless customers have the E5 licence, they will also need the Microsoft ‘Phone System’ add-on 

To help your customers go to the next level with UC, get in touch with us via
csp@westcoastcloud.co.uk