Hot Topics

Fast Track CRM in a box for small and medium businesses: how to quick start digital transformation

Liam O'Brien
19/03/2019 10:23
Fast Track CRM in a box for small and medium businesses: how to quick start digital transformation

While it is not an entirely new concept, quite simply, companies are now applying digital transformation at a process level, integrating the latest technology to alter the way they operate and deliver to customers. Taking a manual process and making it automated, brings greater efficiency, a competitive advantage, improved customer experiences and better staff retention; since training is easier and employees are more engaged. 

All resulting in huge opportunities to engage customers, empower employees, optimise operations and transform your product. 

THREE BENEFITS OF DIGITAL TRANSFORMATION 
More flexibility – online cloud data means staff can work anywhere. Time-restricted activities are helped through automated workflows.
More efficiency – automation delivers quality data faster and frees staff.
Boost revenue – business models discover new revenue streams whilst CRM boosts customer experiences.

WHY SMBs BENEFIT FASTER 
Small and medium businesses have an advantage over larger companies in that they can be a lot more agile. For example, they can deploy a cloud-based Customer Relationship Marketing system, enabling them to keep track of existing and potential customers, in small steps for users within a particular area of business, such as sales or service. In effect, Fast Tracking CRM. 

This can be as straightforward as purchasing a cloud licence and putting the applications to work. Software, such as Dynamics 365, can be quickly adapted to suit unique company requirements and address immediate needs. 

The advantages of Fast Track CRM:
•    Fast deployment 
•    Perfect for small teams with one core business process
•    Ideal for a working proof of concept
•    1-day on-site training and knowledge transfer 
•    Ongoing membership support and training contracts 
•    Best practice advice about processes
•    Real functionality to support your business process
•    Fixed, low budget phase 1
•    Flexible licence and membership support agreements

THE IDEAL PLATFORM TO START
Microsoft Dynamics 365 is tailor made for digital transformation. It allows you to transform one step at a time, adapts to manage processes, removes barriers between data, processes and people and even integrates with PowerBI, Cortana, Sharepoint and Office 365. Critical strategic benefits include helping decision making, improving business intelligence and providing seamless connections that encourage collaboration.

Westcoast Cloud together with Cloud9 Insight are ideally placed to help you make this transformation. We’ll explain the advantages and handle implementation too. We can even offer great prices on the latest software and naturally, we’ll give you all the support you’ll ever need.

 

View our latest Hot Topic in our Cloudscape programme below.

Latest Cloudscape Article

 

You can find all pour previous articles in our Resource Centre.

Resource Centre

 

IDC FutureScape report. https://www.businesswire.com/news/home/20161101005193/en/IDC-Sees-Dawn-DX-Economy-Rise-Digital-Native

Other articles

Life beyond Sage - get connected, go modern.
10
May

Life beyond Sage - get connected, go modern.

Read more
What is Making Tax Digital and how can your business be ready?
10
Jan

What is Making Tax Digital and how can your business be ready?

Read more
Skype for business will be discontinued – here’s why that’s a good thing
10
Oct

Skype for business will be discontinued – here’s why that’s a good thing

Read more

Got a burning question about a hot topic?

Ask us anything